Customer 360° Modules
Breadboard BI's Customer 360° solution area modules include the following areas:

Case Management - Presents performance metrics for your support cases from request through resolution. Understand the interactions between your service representatives and customers. Analyze and improve the solutions used to resolve common problems.

Clickstream Web Analytics - Learn about your web site and online promotional activities. Understand from where your visitors originate, what are the most commonly visited pages, how effective are your paid search efforts.

Contact Center - Includes performance metrics for your contact center. Understand the interactions between your employees and customers - telephone calls, online chats, e-mails.

Marketing - Provides information about your leads, quotes, and orders in relation to your promotional activities. Understand the effectiveness of your marketing efforts across customer segments, product brands, geographies.

Returns - Minimize costly product returns by analyzing return reasons across your customers, products, vendors, and carriers.

Sales Leads - Know the status of your sales leads, how quickly do they move from new to qualified, from where do they come, who is most likely to develop a lead into an opportunity.

Sales Opportunities - As your qualified leads mature into opportunities, what factors ensure a successful sale, how can you decrease fallout, how long is it taking to develop your opportunities.

Sales Orders - Unlocks the sales order knowledge in your sales pipeline data - shorten sales cycle times, understand and improve discounts, know which products sell best in different markets, who are your top sales people.

Through the use of conformed dimensions, each incrementally deployed module interlocks to form an enterprise analytic solution that meets your business, timeline, and budgetary requirements.